Navigating operations during the Easter and Anzac Day public holidays

April 11, 2025
-
7 min read

As the Easter and Anzac Day public holidays approach, Australian businesses face a unique planning challenge: balancing time off with consistent operations during two long weekends back-to-back. 

Typically, these holidays are more spread out, but this year businesses will need to prepare for the close proximity of these important dates. 

This period, filled with both celebration and contemplation, requires careful planning to ensure smooth workflows, satisfied employees, and happy customers. Navigating this period successfully means understanding legal obligations and anticipating operational needs.

In this guide, we'll walk you through practical tips to navigate operations effectively, so you can make the most of the holiday while minimising disruptions.

Understanding your obligations

It's crucial to understand your obligations under the Fair Work Act during public holidays. Employees are generally entitled to take the day off, and those who work may be entitled to higher pay rates. The specific rules can vary depending on the applicable award, registered agreement, or employment contract.

  • Entitlements: Most employees are entitled to a paid day off on public holidays. If a public holiday falls on a day an employee would normally work, they are entitled to payment for those hours even if they don't work.
  • Reasonable Requests: An employer can only request an employee to work on a public holiday if the request is reasonable. The employee can also refuse if their grounds are reasonable. Factors determining reasonableness include:
    • The nature of the employer’s workplace and business.
    • The employee’s personal circumstances, including family responsibilities.
    • Whether the employee will receive extra pay for working.
    • The amount of notice given by the employer.
  • Pay Rates: Employees who work on a public holiday are typically entitled to a higher pay rate, often referred to as "penalty rates." These rates are usually specified in the relevant award or agreement.
  • Substitution of Public Holidays: In some cases, an employer and employee can agree to substitute another day for the public holiday. This agreement must be genuine and voluntary.

Check the Fair Work Ombudsman website for detailed information on public holiday entitlements. Also, be sure to review specific award conditions that might apply to your industry or employees. Understanding these obligations is the first step in ensuring compliance and fair treatment of your employees.

Planning ahead: essential tips

Rostering:

Effective rostering is crucial to ensure you have adequate staffing while respecting employee entitlements.

  • Forecast Staffing Needs: Analyse historical data to forecast demand during the holiday period. Consider factors like expected customer traffic, special events, and typical holiday trends.
  • Create Rosters in Advance: Develop rosters well in advance, giving employees ample notice of their schedules. This allows them to plan their own holiday activities and make any necessary arrangements.
  • Consider Employee Preferences: Where possible, take employee preferences into account when creating rosters. Some employees may prefer to work on public holidays if they receive higher pay rates, while others may prioritise time off with family.
  • Use Workforce Management Software: Utilise your workforce management software to streamline the rostering process. These tools can help you forecast demand, manage employee availability, and ensure compliance with labor laws.

Communication:

Clear and open communication is essential to avoid misunderstandings and ensure everyone is on the same page.

  • Communicate Holiday Arrangements: Clearly communicate holiday arrangements to all employees, including which days will be observed as public holidays and any specific requirements for working during this period.
  • Confirm Employee Availability: Reach out to employees to confirm their availability and any special requirements they may have. This can help you identify potential staffing gaps and make adjustments to the roster as needed.
  • Provide Advance Notice: Give employees as much notice as possible regarding any changes to the schedule. This allows them to adjust their plans and minimise disruptions to their personal lives.
  • Establish Communication Channels: Ensure that employees have clear channels to communicate any concerns or questions they may have regarding holiday arrangements.

Leave Management:

Managing leave requests efficiently is vital to maintain adequate staffing levels.

  • Process Leave Requests Promptly: Handle leave requests in a timely and fair manner. Establish clear guidelines for submitting leave requests and communicate decisions promptly.
  • Ensure Adequate Coverage: Assess the impact of leave requests on staffing levels and ensure you have adequate coverage for essential roles. Consider using temporary staff or offering overtime to cover any gaps.
  • Set Clear Deadlines: Establish clear deadlines for submitting leave applications to allow sufficient time for planning and rostering.

Inventory Management:

Proper inventory management is crucial to meet customer demand and avoid shortages.

  • Review Stock Levels: Assess current stock levels and compare them to anticipated demand during the holiday period.
  • Anticipate Supply Chain Disruptions: Be aware of potential disruptions to supply chains due to holiday closures or increased demand.
  • Order in Advance: Place orders well in advance to ensure you have adequate supplies of essential items.
  • Monitor Sales Data: Track sales data closely during the holiday period to identify any unexpected surges in demand and adjust your inventory levels accordingly.

Leveraging workforce management software

Microkeeper can be a valuable tool for managing operations during the long holiday.

  • Streamlining Rostering and Scheduling: Microkeeper's rostering features make it easy to create and manage employee schedules, taking into account employee availability, preferences, and entitlements.
  • Automating Holiday Pay Calculations: The software can automatically calculate holiday pay rates based on award rules, ensuring compliance and reducing the risk of errors.
  • Tracking Employee Availability and Leave Requests: Microkeeper provides a centralised platform for managing employee availability and processing leave requests, making it easy to ensure adequate staffing levels.
  • Ensuring Compliance with Fair Work Regulations: Microkeeper is designed to help businesses comply with Fair Work regulations, reducing the risk of penalties and legal issues.
  • Real-Time Monitoring and Reporting: Gain insights into your operations with real-time monitoring and reporting capabilities, allowing you to make data-driven decisions and optimise your workforce management strategies.

Managing operations during the Easter and Anzac Day long holiday requires careful planning, clear communication, and effective use of technology. By understanding your obligations, planning ahead, leveraging workforce management software,, you can ensure smooth workflows, satisfied employees, and a positive image for your business. 

Ready to streamline your holiday operations? Learn how Microkeeper can simplify scheduling and compliance. Don't forget to share this blog with other businesses to help them prepare for the long holiday.

0%
100%

More reading

Blogs