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SUPPORTED SETUP

Custom Supported Implementation with
our Account Specialist Team

1. Scoping
2. Building
3. Training
4. Go Live

Scoping: Laying the Foundation

The first step in our journey together is understanding your business.
During the scoping phase, our team will dive deep into your current processes, goals, and unique requirements.
Our experts work closely with your team to map out the ideal setup for your organisation and plan out your implementation. This stage is all about clarity - ensuring that every aspect of your needs is captured and that we’re aligned on the best path forward.

What's involved:
  • Detailed requirements analysis.
  • Identification of key business goals.
  • Customisation blueprint for your Microkeeper platform.
microkeeper supported setup
microkeeper supported setup

Building and Configuration: Bringing your vision to life

With a clear plan in place, we can move on to building and configuring your Microkeeper system. This phase is where our team set up the platform to match the scoping blueprint, tailoring features like payroll, rostering, and timesheets to fit your specific needs. Our team ensures that everything is configured to optimise efficiency and accuracy, setting you up for long-term success.

What's involved:
  • System configuration to match your workflows.
  • Testing in the backend.
  • Data migration and validation.

Training: Empowering your team

A powerful tool is only as good as the people using it. In the training phase, we equip your team with the knowledge and skills they need to make the most of Microkeeper. Our training sessions are customised to different user roles, ensuring that everyone is confident and proficient with the platform.

What's involved:
  • Role-specific training sessions
  • Hands-on practice with real-life scenarios.
microkeeper supported setup
microkeeper supported setup

Testing and Go-Live: Making it happen

The final stage is where everything comes together. We rigorously test the system to ensure it meets all your requirements and is functioning flawlessly. Once testing is complete, we support you through the go-live process, ensuring a smooth transition with minimal disruption to your operations. We’re by your side every step of the way, ready to address any issues and make necessary adjustments.

What's involved:
  • Comprehensive system testing and quality assurance.
  • Go-live support and monitoring.
  • 2 parallel payrun tests (if required).
Want to discuss your options?
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DIY Setup Resources

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FAQ's
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Guides

Frequently Asked Questions

What is superannuation?

Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.

How often do employers pay employee super contributions?

Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.

What is the role of employers when it comes to super contributions?

We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.

What is super stapling?

At the moment, the only way to add additional information to invoices is to add the information to the workspace's name.
Does Microkeeper offer custom supported setup?
Yes, a Microkeeper Account Specialist can be assigned to assist you with payroll build and training, and make sure you have all the resources to process it by yourself, error free.
Can I setup Microkeeper myself?
Absolutely! Self setup is available for any users. Use our guides to start setting up your account.
What type of support does Microkeeper offer?
Microkeeper offers both phone and ticket support. Phone support is available from 9am - 5pm AEST (Mon-Fri).
You can submit a ticket anytime and will be reviewed as soon as an agent is available.
Is there additional cost for technical support?
We don't charge for technical support, it is included with your subscription.
Is Microkeeper support based in Australia?
Yes! Our technical support team is based in our head office in Geelong, Victoria.

Experience seamless implementation
and expert support

Join Microkeeper today and streamline your everyday operations,
from HR to paying your staff accurately and timely.

Start 30 day free trial
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